The Earthwise 60120 Cordless Electric Lawn Mower has earned a four star rating, with almost half of the customer reviews giving this electric mower the highest rating of five stars. However, almost 25% of the reviews were negative, with a two star or one star rating.
Commenters have remarked that this is a powerful mower that can handle grass as high as 4 to 5 inches high, so long as the user doesn’t try to push the mower through the grass too quickly. It has a sturdy steel construction, and has a generous 20 inch cutting path. This allows you to mow your lawn in less time.
Some of the negative reviews were concerning the battery charger. People who left the battery on the charger overnight found that the battery was either drained the next day, or the charger itself had melted. There is a flap on the back of the mower, but pulling the mower in reverse can shred the flap. Many also expressed concern that the battery doesn’t seem to survive the winter. The manufacturer recommends recharging the battery every month during the winter, but many found that the battery was considerably less powerful the second year. Unfortunately, the warranty on the battery is only for one year, and a replacement costs are expensive.
Customer service seems to be a common issue as well. People who called the customer service line found themselves on hold for twenty minutes or longer. Surprisingly, some of the customer service representatives mentioned that the company knows there is a problem with the battery. Customers with warranty issues were referred to the nearest authorized service center, but the repair people regularly had trouble getting the parts they needed to fix the issues.